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POLICIES & 
DATA PROTECTION

Our Commitment

At EG Experiências, trust is the foundation of every relationship we build.

Whether supporting international travel professionals, private clients or institutional partners, we believe that professionalism is reflected not only in the experiences we design, but also in the way we handle information, protect privacy and conduct our business.

This page explains how we collect, use and safeguard personal information while interacting with our website and throughout our professional services.

By using this website, you acknowledge and agree with the practices described below.

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Privacy Policy

EG Experiências collects only the information necessary to communicate effectively, provide services and improve the visitor experience.

Information may be collected when you:

  • Submit a contact form;

  • Request a consultation or proposal;

  • Subscribe to future communications;

  • Contact us by email;

  • Interact with our website.

The information collected may include:

  • Name

  • Company or organization

  • Professional title

  • Email address

  • Telephone number

  • Country of residence

  • Travel-related information voluntarily provided

  • Any additional information you choose to share with us

Providing personal information is always voluntary.

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How We Use Your Information

Information is used exclusively for legitimate business purposes, including:

  • Responding to inquiries;

  • Preparing proposals and service agreements;

  • Coordinating hospitality and travel-related services;

  • Communicating regarding ongoing projects;

  • Improving our services and website experience;

  • Sending relevant business communications when permission has been provided.

We do not sell personal information to third parties.

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Data Protection

EG Experiências is committed to protecting personal information through responsible data management practices.

We strive to follow the principles established by applicable privacy regulations, including:

  • Brazil's General Data Protection Law (LGPD);

  • The European Union's General Data Protection Regulation (GDPR), whenever applicable.

These principles include:

  • Lawful processing;

  • Purpose limitation;

  • Data minimization;

  • Accuracy;

  • Security;

  • Transparency;

  • Accountability.

Only information necessary for the intended purpose is collected and retained.

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Information Security

We take reasonable administrative, organizational and technical measures to protect the information entrusted to us.

These measures include:

  • Restricted access to sensitive information;

  • Secure cloud-based business platforms;

  • Password-protected systems;

  • Secure communication tools whenever appropriate;

  • Regular review of internal procedures.

While no digital environment can guarantee absolute security, we continuously seek to maintain industry-standard protection practices.

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Confidentiality

Discretion is an essential part of our work.

Many of our projects involve private individuals, international partners, executive travel and confidential operational planning.

Unless expressly authorized by the client or required by law, EG Experiências does not disclose:

  • Personal information;

  • Travel itineraries;

  • Business discussions;

  • Commercial arrangements;

  • Operational details;

  • Partner relationships.

Confidentiality remains a core principle throughout every stage of our collaboration.

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International Data Transfers

Because EG Experiências works with international clients and partners, personal information may occasionally be processed or accessed through trusted service providers located outside Brazil.

Whenever international data transfers occur, we seek to work only with reputable providers that maintain appropriate security and privacy standards.

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Third-Party Services

Our website and business operations rely on trusted third-party platforms that may process limited information on our behalf.

These may include services such as:

  • Wix

  • Microsoft 365

  • Proton Mail

  • Google Analytics

  • TWIPLA

  • Secure payment providers (when applicable)

Each provider maintains its own privacy practices and terms of service.

We encourage users to review their respective privacy policies when appropriate.

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Cookies

This website may use cookies to improve functionality and better understand visitor interactions.

Cookies may include:

Necessary Cookies

Essential for the operation and security of the website.

Analytics Cookies

Help us understand website performance, visitor behavior and opportunities for improvement.

Functional Cookies

Remember certain visitor preferences to enhance usability.

Visitors may manage or disable cookies through their browser settings.

Disabling cookies may affect certain website functionalities.

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Your Rights

Depending on applicable legislation, you may have the right to:

  • Request access to your personal information;

  • Correct inaccurate information;

  • Request deletion of your data where legally applicable;

  • Withdraw consent for future communications;

  • Request information regarding how your data is processed.

Requests may be submitted using the contact information provided below.

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Data Retention

Personal information is retained only for as long as necessary to:

  • Provide contracted services;

  • Meet legal or regulatory obligations;

  • Maintain appropriate business records;

  • Resolve legitimate administrative matters.

When information is no longer required, it is securely deleted or anonymized whenever reasonably possible.

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Intellectual Property

Unless otherwise indicated, all content available on this website—including text, graphics, visual identity, photographs, layout, methodology descriptions and original materials—is the intellectual property of EG Experiências.

The proprietary methodology ExperiPath™, together with its associated concepts and original content, represents part of the company's intellectual assets.

No content may be copied, reproduced, distributed or used for commercial purposes without prior written authorization.

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Ethical Hospitality

Hospitality is more than service delivery.

At EG Experiências, we believe meaningful hospitality is built through integrity, cultural sensitivity, thoughtful decision-making and genuine respect for every individual involved in a project.

We are committed to:

  • Acting with professionalism and transparency;

  • Respecting cultural diversity;

  • Building long-term relationships based on trust;

  • Working with partners who share ethical business practices;

  • Protecting the interests of our clients throughout every stage of the experience.

These principles guide our decisions just as much as operational excellence.

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Changes to This Policy

This page may be updated periodically to reflect legal requirements, operational improvements or changes in our services.

The most recent version will always be available on this website.

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Contact

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us.

EG Experiências

Email: contato@egexperiencias.com

Website: www.egexperiencias.com

We will make every reasonable effort to respond promptly and transparently to your inquiry.

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